Shipping & Delivery Policy
At Love My Paw, we aim to deliver happiness — one paw at a time. As an international pet product brand operating on a dropshipping model, we are committed to providing transparent and realistic shipping timelines, costs, and expectations for all our valued customers.
🚚 Estimated Shipping Time
All of our products are shipped from our international fulfillment centers. Shipping time may vary depending on the destination country and chosen shipping method.
| Region | Estimated Delivery Time (Business Days) |
|---|---|
| United States | 7 – 20 days |
| Europe (Mainland) | 10 – 25 days |
| Canada | 10 – 22 days |
| Australia | 10 – 25 days |
| Other Countries | 12 – 30 days |
Note: Delivery times may be longer during peak seasons or due to customs delays.
⏰ Processing Time
- Orders are typically processed within 1 to 5 business days after payment.
- Tracking information is provided within 3-7 business days after dispatch.
🛍️ Tracking Your Order
Once your order ships, you will receive an email with a tracking number. You can track your order using the tracking link in the email or directly on our Order Tracking page.
In rare cases, tracking information may take longer to update or show movement. This is often due to:
- Package in transit between countries
- Customs inspections
- Local postal delays
⚠️ Delayed or Unclaimed Deliveries
- If the shipping status shows “Delivered” but you have not received the package, we recommend checking with your local post office or neighbors.
- If the address provided is incorrect or incomplete, Love My Paw is not responsible for lost packages.
- In some countries (e.g. Israel), packages may be delivered to local pickup points or lockers — it is the customer’s responsibility to check and claim the parcel.
🏷️ Customs Duties & Import Taxes
Love My Paw is not responsible for any customs fees, import duties, or additional local taxes that may be incurred upon delivery. These are the responsibility of the recipient.
❌ Undeliverable Packages
If a package is returned due to incorrect address, refused delivery, or unclaimed status, we will:
- Either reship it to the customer at their expense (if reshipping is possible), or
- Retain it in our private inventory if returned to supplier, without refund.
❓ Need Help?
If you have any concerns about your shipment, please don’t hesitate to contact our support team at support@lovemypaw.com.