Returns & Refund Policy
At Love My Paw, your satisfaction means everything to us. If something isn’t right, we’re here to make it right. As a brand operating through international fulfillment, we follow a structured policy to ensure fair and clear handling of returns, refunds, and reshipments.
📦 Return Eligibility
- We only accept returns in cases of damaged, defective, or incorrect items.
- Products must be unused, in their original packaging, and reported within 30 days of delivery.
- We do not accept returns for personal preference, incorrect size/color ordered, or buyer’s remorse.
📸 Proof Required
To process a return or refund, please provide:
- Clear photo or video of the damaged/incorrect item.
- Screenshot or copy of the order confirmation.
- Any communication related to the issue.
💸 Refund or Reshipment
Once your claim is verified:
- We’ll either refund the full amount or
- Reship the correct/replacement item (at no additional cost).
Please allow 3-7 business days for processing after approval.
🚫 Non-Refundable Situations
We cannot issue refunds or reshipments if:
- The tracking number shows “Delivered” but no delivery dispute form is provided.
- The customer failed to pick up or accept the parcel.
- The shipping address was incorrect or incomplete.
💬 How to Submit a Claim
Email us at support@lovemypaw.com with:
- Your full name & order number
- Description of the issue
- Supporting photos/videos
Our team will respond within 2 business days.
🔄 Cancellations
Orders can be cancelled only before they are processed and dispatched. Once shipped, cancellations are not possible.
Thank you for shopping with Love My Paw. We appreciate your understanding and are always here to help your pets get the care they deserve!