Frequently Asked Questions (FAQ)
We’re here to help! Below are answers to common questions we receive from our customers. If you still have concerns, feel free to contact us at support@lovemypaw.com.
📦 When will my order arrive?
Delivery times vary by country:
- USA: 7–20 business days
- Europe: 10–25 business days
- Canada: 10–22 business days
- Australia: 10–25 business days
Delays may occur during peak seasons or due to customs.
🧾 Can I cancel my order?
Yes, but only before it is processed or shipped. Once your order is in transit, it cannot be canceled.
🚚 How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use it on our Order Tracking page to see real-time updates.
❌ I didn’t receive my order. What should I do?
- First, check your tracking number.
- Contact your local post office.
- If it still cannot be located, contact us at support@lovemypaw.com.
🧩 Can I return a product?
We only accept returns for items that are damaged, defective, or incorrect. You must contact us within 30 days of delivery with photo/video proof.
🧾 Do you offer refunds?
Yes. Once we review and approve your return request, we can either refund your payment or send a replacement product.
🏷️ Will I pay customs fees?
Possibly. Some countries may charge import duties or taxes upon delivery. These charges are the buyer’s responsibility.
🐾 What if the product is the wrong size or color?
If we sent the wrong variant, we’ll correct it. If you selected the wrong size/color, we unfortunately cannot offer returns for buyer mistakes.
📩 How do I contact support?
You can email us at support@lovemypaw.com. We aim to reply within 2 business days.